預約須知 Reservation Notes 

  • 預約須提供名稱、電話、電郵地址作登記;

  • 請以 Whatsapp 進行預約;

  • 師傅及房間會因應項目及預約情況而分配;

  • 如客人需要指定師傅或房間需視乎實際情況,如情況許可我們會盡量優先安排;

  • 三位或以上之預約或項目全單超過 $1000 元須預先支付療程費用;

  • 收到預約確認訊息後方為成功預約;

  • 敬請如時或早 5-10 分鐘到達,否則有機會要扣減按摩時間;

  • 如有任何更改/取消,請至少提前 12 小時 WhatsApp 或致電通知我們;

  • 留位時間為 15 分鐘,如客人未有到店而未有通知將視為缺席;

  • 客人將只能預約往後不多於一次療程(VIP 客戶可預約不超過三次往後日子療程)以保障其他客戶;

  • 本店不設退款。

  • 新冠肺炎應對措施:所有已預付之療程或VIP會籍如遇政府規例而需要停業而不能使用,我們將為你重新安排預約、使用限期亦相應延長而不設退款。

  • To make a reservation, name, phone no. and email address should be provided for registration. 

  • Please make reservation via WhatsApp.

  • The arrangement of the masseuse and room is subject to availability.

  • We will accommodate when possible specific requests for a nominated masseuse or room. 

  • Prepayment is required for bookings for three or more pax or when the booking is over $1,000.

  • A reservation is successful only when you receive a confirmation message.

  • Please arrive 5-10 minutes earlier as late arrivals may have their treatment time deducted.

  • Please notify us of any changes/cancellations at least 12 hours in advance by WhatAapp or phone. 

  • Reservations will be held for 15 mins and guests will be considered absent if no-show. 

  • Client will only be able to book no more than ONE subsequent treatment (VIP member can book no more than THREE subsequent treatments) to protect other clients.

  • No refunds are available for any purchase of Sun and Moon.

  • Response to COVID-19: If prepaid treatments or VIP memberships cannot be used due to government regulations of closure, we will reschedule your appointment and extend the use period accordingly without refund.

惡劣天氣應變措施及安排  Inclement Weather Special Arrangement

  • 3號風球或以下及紅色暴雨警告或以下信號本店照常營業。

  • 當天文台預告將於兩小時內懸掛8號風球或黑色暴雨警告信號時而當時剛好到達或正在進行的療程將視乎剩餘時間及情況盡量完成或取消並重新預約,已預付的療程不設退款。

  • 為確保客人安全,黑色暴雨警告或8號颱風信號懸掛時本店將暫停營業。

  • 受影響之預約將會取消并於本店恢復營業後盡快與客人聯絡重新安排預約。

  • 當天文台公布8號風球或黑色暴雨警告信號除下時,本店將於信號除下後兩小時恢復營業,相應的預約亦不受影響。

  • 如8號風球及黑色暴雨警告信號於晚上7時或之後除下,本店將維持關門。

  • Sun & Moon shall remain open for business if Typhoon Signal No. 1 or 3/ Red or Amber Rainstorm weather warnings are hoisted.

  • When the HK Observatory forecasts that Typhoon Signal No. 8 or Black Rainstorm warning will be hoisted within 2 hours, clients who have arrived at Sun & Moon or have commenced their treatments, these will be completed or re-booked depending on the remaining time and conditions.  There are no refunds for pre-paid treatments.

  • To ensure the safety of our clients Sun & Moon will be closed when the Black Rainstorm Warning or Typhoon Signal No. 8 is hoisted.

  • Any reservations affected will be canceled and rescheduled as soon as possible after the resumption of normal operation.

  • When the HK Observatory announces that the Typhoon Signal No. 8 or Black Rainstorm warning signal is lowered, Sun & Moon will resume business 2 hours after the signal is lowered, and the corresponding reservations will not be affected.

  • Sun & Moon will remain closed if Typhoon Signal No. 8 or Black Rainstorm Warning is hoisted at or after 7:00 pm.