預約須知 Reservation Notes 

  • 預約須提供名稱、電話、電郵地址作登記;

  • 請以 Whatsapp 進行預約;

  • 師傅及房間會因應項目及預約情況而分配;

  • 如客人需要指定師傅或房間需視乎實際情況,如情況許可我們會盡量優先安排;

  • 所有療程須預先支付全額費用;

  • 收到預約確認訊息後方為成功預約;

  • 敬請如時或早 5-10 分鐘到達,否則有機會要扣減按摩時間;

  • 如有任何更改/取消,請提前WhatsApp 或致電通知我們 ( 星期一至五: 24小時前, 星期六日及公眾假期: 48小時前 ) 否則視為缺席;

  • 留位時間為 15 分鐘,如客人未有到店而未有通知將視為缺席;

  • 客人將只能預約往後不多於一次療程(VIP 客戶可預約不超過三次往後日子療程)以保障其他客戶;

  • 抱歉現階段未能接受以下人士之預約:
孕婦及病人、嚴重皮膚病,心臟病、高血壓、視網膜脫落、頸背嚴重損傷者 、嚴重受傷、重病或接受手術後之人士 (如客户於預約時有所隱瞞,後果一律由客戶自行承擔)

  • 建議於療程前一小時內不進食

  • 請於療程前告知你的任何傷患及健康狀況

  • 按摩後請保充適量水份

  • 如選用香薰精油,客人於療程前應自行核實任何有關資訊或尋求專業人士意見。過敏症患者、皮膚敏感者、呼吸系統敏感者、高血壓患者、低血壓患者如參加此療程,須自行承擔所有風險。(本店另有無香料有機荷荷巴油提供與對香薰敏感之人士使用)

  • 本店不設退款。

  • 新冠肺炎應對措施:所有已預付之療程或VIP會籍如遇政府規例而需要停業而不能使用,我們將為你重新安排預約、使用限期亦相應延長而不設退款。

  • To make a reservation, name, phone no. and email address should be provided for registration. 

  • Please make reservation via WhatsApp.

  • The arrangement of the masseuse and room is subject to availability.

  • We will accommodate when possible specific requests for a nominated masseuse or room. 

  • Prepayment is required for all booking.

  • A reservation is successful only when you receive a confirmation message.

  • Please arrive 5-10 minutes earlier as late arrivals may have their treatment time deducted.

  • Please notify us of any changes/cancellations in advance by WhatAapp or phone. Guests will be considered absent when no notification in advanced was made. ( Mon - Fri : 24 hours in advance, Sat / Sun / PH 48 hours in advance ) 

  • Reservations will be held for 15 mins and guests will be considered absent if no-show. 

  • Client will only be able to book no more than ONE subsequent treatment (VIP member can book no more than THREE subsequent treatments) to protect other clients.

  • Currently we are unable to serve clients with the following conditions:
    (1) Pregnancy; (2) Severe skin disease; (3) Heart disease; (4) Hypertension; (5) Retinal detachment; (6) Severe neck and back injuries; (7) Severe injuries; (8) Serious illness; (9) or have recently undergone a surgical procedure.  Should a client suffer from any of these conditions they must inform Sun and Moon at the time of booking. If the client does not disclose information about these underlying conditions, Sun and Moon are not liable for any injuries or adverse effects as a result.

  • It is recommended not to eat within one hour before the treatment. 

  • Please inform us of any injuries or health conditions before the treatment.

  • Please consume a sufficient amount of water after massage to hydrate.

  • If you choose an aroma oil treatment, please seek clearance from a physician to receive this type of massage service. People who suffer from all types of allergies such as (but not limited to) skin, respiratory, hypertension, hypotension should exercise caution and take this treatment at their own risk. We also provide fragrance-free organic Jojoba oil for those who are sensitive to aroma oil.

  • No refunds are available for any purchase of Sun and Moon.

  • Response to COVID-19: If prepaid treatments or VIP memberships cannot be used due to government regulations of closure, we will reschedule your appointment and extend the use period accordingly without refund.

惡劣天氣應變措施及安排  Inclement Weather Special Arrangement

  • 3號風球或以下及紅色暴雨警告或以下信號本店照常營業。

  • 當天文台預告將於兩小時內懸掛8號風球或黑色暴雨警告信號時而當時剛好到達或正在進行的療程將視乎剩餘時間及情況盡量完成或取消並重新預約,已預付的療程不設退款。

  • 為確保客人安全,黑色暴雨警告或8號颱風信號懸掛時本店將暫停營業。

  • 受影響之預約將會取消并於本店恢復營業後盡快與客人聯絡重新安排預約。

  • 當天文台公布8號風球或黑色暴雨警告信號除下時,本店將於信號除下後兩小時恢復營業,相應的預約亦不受影響。

  • 如8號風球及黑色暴雨警告信號於晚上7時或之後除下,本店將維持關門。

  • Sun & Moon shall remain open for business if Typhoon Signal No. 1 or 3/ Red or Amber Rainstorm weather warnings are hoisted.

  • When the HK Observatory forecasts that Typhoon Signal No. 8 or Black Rainstorm warning will be hoisted within 2 hours, clients who have arrived at Sun & Moon or have commenced their treatments, these will be completed or re-booked depending on the remaining time and conditions.  There are no refunds for pre-paid treatments.

  • To ensure the safety of our clients Sun & Moon will be closed when the Black Rainstorm Warning or Typhoon Signal No. 8 is hoisted.

  • Any reservations affected will be canceled and rescheduled as soon as possible after the resumption of normal operation.

  • When the HK Observatory announces that the Typhoon Signal No. 8 or Black Rainstorm warning signal is lowered, Sun & Moon will resume business 2 hours after the signal is lowered, and the corresponding reservations will not be affected.

  • Sun & Moon will remain closed if Typhoon Signal No. 8 or Black Rainstorm Warning is hoisted at or after 7:00 pm.